Shipping & Returns
Shipping Policy
Superman London offers fast and reliable grocery delivery service, ensuring that you receive your items as quickly as possible. If you complete your payment before 10 am, we guarantee delivery by 9 pm on the same day, allowing you to enjoy your groceries without any delays. We prioritise convenience, aiming to make your shopping experience seamless and efficient.
Please note that once we send you an estimated delivery notification, we kindly ask for a prompt reply. If we don't receive a response, there may be delays or difficulty in processing your delivery. Make sure to reply to the message to ensure smooth delivery of your order.
In addition to our grocery delivery service within our delivery areas, we also provide nationwide parcel delivery. If you live outside our standard delivery zones, please make sure to contact us before placing your order so we can arrange the best shipping option for you. We're here to assist with all your delivery needs, whether it's groceries or parcels.
Return & Exchange Policy
We’d like you to be happy with everything you purchase from Superman London.
Unfortunately, it is hard to make cancellation or refund of an order already delivered to the designated recipient shall be allowed, except: (a) when the delivered product was defective or expired; (b) when the product was delivered damaged. If you have those issues, do not hesitate to contact us through email or text. We will help to refund, return, or exchange in the above two cases. If a package and/or product are/is tampered with, no refund shall be allowed.
If you need to make cancellation of your order, we will help you when you contact us through email or text before noon. However, if you ordered including collaborated items such as Hanok in London, Kookbab etc, you have to contact us by 9 am.
If you purchase a product that is out of stock, we will inform you immediately and refund payment within seven days of the paid date or cancel all transactions within seven days of its occurrence date if payment has not been received.
For further help and support with your order please send us a Wix message, text, email or call us on 07883 301889.